Contact Us

This page provides the official customer support and business identity details for Purliv and should match the information shown in the footer. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: BEVIE HANDCRAFT AU PTY LTD
Store Name: Purliv
Physical Business Address: 4 Grevillea Pl Brisbane Airport, 4008 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: care@purliv.shop
Business Phone Number: +61468250973

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.