Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy applies to purchases made from Purliv and explains the return window, item condition, return label, exchanges, and refund timing. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For oven mitts and kitchen heat handling textiles, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. Questions about oven mitts and kitchen heat handling textiles are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. For oven mitt and kitchen textile orders, support review may refer to fabric condition, silicone grip pattern, cuff length, hanging loop, pair count, included pot holders, packaging, and unused clean condition.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at care@purliv.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return questions are handled by email so the request, evidence, and next steps can be kept in one written thread.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 4 Grevillea Pl Brisbane Airport, 4008 Australia.

When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact care@purliv.shop or +61468250973. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.