Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy explains how Purliv handles order processing, standard delivery, tracking, and shipment support. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The store currently serves customers in Germany, and checkout amounts are displayed in USD.

When preparing oven mitts and kitchen heat handling textiles for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. Questions about oven mitts and kitchen heat handling textiles are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within the Germany. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within the Germany. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. For Germany customers, the checkout page, tracking email, and support channel should show consistent store and order information.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth. For oven mitt and kitchen textile orders, support review may refer to fabric condition, silicone grip pattern, cuff length, hanging loop, pair count, included pot holders, packaging, and unused clean condition. Contact care@purliv.shop for shipment support.

CONTACT

For shipping questions, contact Purliv support at care@purliv.shop or +61468250973. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.